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Frequently Asked Questions

Insurance & Billing

Which insurance companies does Nourish work with?

We currently work with Blue Cross Blue Shield (this includes BCBS plans of any state and any associated plans such as Anthem, Highmark, Independence, etc.), United Healthcare (including UMR, Oxford, and Student Resources), and Aetna (including Meritain). We do not accept Medicaid at this time. Please reach out if you'd like us to add coverage for another network!

How many appointments are covered by my insurance?

Most patients can receive unlimited visits. If your plan has a visit limit, we will reach out to you via email before your first appointment to notify you.

If you end up having a surprise visit limit, we will not charge you for any denied sessions!

How do I find a dietitian who accepts my insurance?

If you book an appointment online, we will only match you with a provider who accepts your insurance. You can also use the Find a Provider page to search for dietitians that accept your insurance.

What is a copay / coinsurance?

A copay is a fixed fee (determined by your insurance) that you pay for each session.

A coinsurance is similar - it is a fee that you must pay for each session after you meet your deductible. The amount is determined by insurance, and it is typically a percentage of the total appointment cost.

‍Use our insurance coverage calculator to verify your coverage and get an estimate for your copay or coinsurance to see a Nourish dietitian.

Please note that the calculator provides an estimate for your copay/coinsurance, and while we do our best to give you the most accurate estimate possible, sometimes the actual cost you get back from insurance may vary. In that case, you will be responsible for payment for the copay/coinsurance cost determined by your insurance.

What is a deductible?

A deductible is an agreed-upon amount you must pay for covered healthcare services before your insurance plan starts to pay. You can find out your deductible amount (and how much you’ve already met) by calling your insurance or logging into your insurance portal.

If your claim goes to a deductible you don’t wish to contribute to, we will not charge you for any sessions that have already occurred. We will reach out to you personally to determine payment options for future sessions if you wish to continue working with your dietitian.

Does Nourish bill out-of-network claims?

Nourish does not handle any billing for out-of-network plans. We can offer you a superbill that you can submit to your insurance in hopes of getting reimbursed. It is your responsibility to inquire with your insurance company regarding these benefits and submit superbills (we can provide you with the superbill). The session fee must be paid at the time of service.

What if you do not take my insurance?

We provide private-pay services at the rate of $145 per session. You are more than welcome to see one of our dietitians and pay out-of-pocket!

What is the Nourish Guarantee for billing?

The Nourish Guarantee is our commitment to providing a no-surprise billing experience for you! Our guarantee is:

If your appointment gets denied, we won't charge you for any appointments that have already occurred. You get those appointments for free.
If your appointment has a copay or coinsurance, you will not be charged more than your initial estimate for any appointments you’ve had until we learn your real cost. Once we learn your actual copay or coinsurance, you will be immediately notified over email. For future appointments afterwards, you will be charged the full copay or coinsurance amount.
If your appointment goes towards your deductible, we'll offer you two options for any appointments that already took place until that point
- You can either pay the deductible and keep doing appointments covered by insurance, or
- You can choose to not pay it and we won’t charge you anything for appointments you’ve had. For any future appointments, you’ll need to pay out-of-pocket.

Will my insurance cover my sessions?

Nourish is currently in-network with major insurance companies, including Blue Cross Blue Shield Companies (check your local plan for coverage), United Healthcare, Aetna, Cigna and Medical Mutual of Ohio.

94% of in-network patients pay $0 out-of-pocket. Use our coverage calculator to verify your insurance coverage and learn more about how we work with your insurance company.‍

In some rare cases, there are costs associated with using insurance. The Nourish Guarantee is our commitment to providing a no-surprise billing experience for you:

If your appointment gets denied, we won't charge you for any appointments that have already occurred. You get those appointments for free.
If your appointment has a copay or coinsurance, you will not be charged more than your initial estimate for any appointments you’ve had until we learn your real cost. Once we learn your actual copay or coinsurance, you will be immediately notified over email. For future appointments thereafter, you will be charged the full copay or coinsurance amount.
If your appointment goes towards your deductible, we'll offer you two options for any appointments that already took place until that point:
- You can either pay the deductible and keep doing appointments covered by insurance, or
- You can choose to not pay it and we won’t charge you anything for appointments you’ve had. For any future appointments, our out-of-pocket rate is $145.

Do you accept Medicare?

Yes, Nourish accepts Medicare for patients who meet Medicare eligibility requirements (kidney disease or diabetes, with a doctor’s referral).

Are there any other fees to use Nourish?

No! 94% of our patients have sessions fully covered by insurance, at $0 out of pocket cost to them. There are no other hidden or surprise fees with Nourish. That said, you will be responsible for any copay or co-insurance payments determined by your insurance policy agreement.

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Can I use my HSA/FSA to pay for services?

Yes! You are welcome to pay using HSA or FSA funds.

What if my insurance changes?

Nourish patients can update their insurance in the Nourish patient portal by visiting https://app.usenourish.com/#/portal and adding a new insurance policy in the “Insurance” tab.

Why do you require a credit card to sign up?

We require a credit card to be kept on file for all clients primarily to enforce our late cancellation/no-show policy ($75) or for any copays/coinsurance. You will only be responsible for a no-show fee if you fail to show up to your appointment or attempt to cancel/reschedule it within 24 hours of the appointment start time.

If we are in-network with your insurance provider, we will work hard to ensure coverage for your services. A small percentage of our clients incur some out-of-pocket costs from their insurance, such as copayments or coinsurance. In those instances, you will be responsible for those fees. However, we will not charge you without advanced notice, and will work with you and the insurance provider to minimize costs when possible.

Do you plan on accepting more insurances going forward?

We are always working to expand the list of insurances we accept at Nourish. Please keep an eye out on our accepted insurances page as we grow for more updates on this. If you have a specific insurance provider in mind that you would like to see added to our accepted list, please feel free to contact our support team at support@usenourish.com.

My insurance rejected the claims for my appointments, will I be responsible for these costs?

No need to worry; if your insurance denies payment or your claim goes to a deductible that you don’t wish to contribute to, we will not charge you for any sessions that have already occurred. We will reach out to you personally to determine payment options for future sessions if you wish to continue working with your dietitian.

What if my insurance denies my claim?

If your insurance denies payment, we will not charge you for any sessions that have already occurred. We will reach out to you personally to determine payment options for future sessions if you wish to continue working with your dietitian

What happens if my claims have a copay or coinsurance?

The vast majority of our patients don’t pay anything for Nourish’s services!

The Nourish Guarantee is our commitment to providing a no-surprise billing experience for you. Specifically, if your appointment does have a copay or coinsurance, you will not be charged more than your estimate (calculated here) for any appointments you have until we learn your real cost.

Once we learn your confirmed copay or coinsurance from your insurance:

You will be immediately notified over email.
For any appointments you've already had: We'll charge you the estimate amount (if the real cost is higher) or the real cost (if the real cost is lower than the estimate). Your credit card will be charged after 24 hours and you will receive an invoice over email.
For future appointments thereafter: You will be charged the full copay or coinsurance. Your credit card will be auto-charged for these future appointments and you will receive invoices over email.

What if my claims go to deductible?

We offer patients 2 options:

Pay deductible amount for previous visits and continue to bill insurance for future sessions
Cancel all claims from past sessions (so you owe $0 total for any sessions that have occurred), and either a) cancel future appointments or b) continue doing sessions without billing insurance ($145 per session)

When will I be charged for my copay?

Any owed copay is determined after we receive the claim back from your given insurance company. This process usually takes between 2-3 weeks but may take longer depending on how long it takes for the insurance company to respond to a given claim.

How will I know if my Nourish appointments are covered by insurance?

We will send you an email notification when your first appointment is confirmed to be fully covered by insurance! If your appointment has any patient responsibility or is denied, we will reach out to coordinate your care options.

Why does Nourish ask for patient medical records?

Medical records provide our dietitians with helpful information about the patient’s medical history. They also help ensure that we can get the claims covered by insurance!

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How many sessions will I have covered by insurance?

Your amount of covered sessions is determined by your specific insurance plan. While the vast majority of our patients do not have any visit limits (meaning they can do as many sessions as they want per year), some plans will have visit limits. You can find an estimate for your covered visits using our coverage calculator here: https://www.usenourish.com/does-my-insurance-cover-nutrition. If you want to verify your benefits or you want more detail on your coverage, you can call the member services number on the back of your card and inquire about your benefits for Medical Nutrition Therapy. If your insurance denies any claims because you reached your visit limit, we will not charge you for any sessions that have already occurred.

Do you offer financial assistance for those who have low income?

We do not offer any financial assistance programs at this time. However, 94% of our clients pay nothing out of pocket so we would recommend checking out our coverage calculator to see what coverage would look like for you at Nourish. You can find our coverage calculator here: https://www.usenourish.com/does-my-insurance-cover-nutrition

When I sign-up, I am directed to reach out to support. Why is this and what should I do?

Typically, this is because there are not any available dietitians in your state who serve the specialties you chose. Some states have stricter licensing requirements which limits the number of dietitians you can see. One thing you can do is narrow the list of specialties you select, and see if the pool broadens. You are also welcome to email us at support@usenourish.com and we can help further or get you on the waitlist!

Are there any late cancellation or no-show policies at Nourish?

At Nourish, we provide complimentary appointment cancellations or rescheduling up to 24 hours before the appointment. However, any cancellation or rescheduling requests made within 24 hours of the appointment will result in a $75 late appointment change fee.

What if my insurance is inactive, or I have no insurance?

An active insurance policy is required both at the time of scheduling and throughout your time at Nourish if you wish to use insurance to pay for our services. If your insurance is inactive or becomes inactive and you attend an appointment, you will be charged a self-pay rate of $145 for that visit. You are still welcome to do appointments with no insurance, but you would be responsible for paying $145 per session out-of-pocket.

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Frequently Asked Questions

Insurance & Billing

Take your first step toward a longer, healthier life.

Get started

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Resources

Find dietitians by conditions

Find dietitians by location

Find dietitians by insurance